how to apologize

Yesterday’s article, "Sorry? Only Say It If You Mean It," elicited some good thinking and rambling. Like this from White Hot reader, "S", who said:

“... A sister has stopped speaking to me 'unless I apologize.' I could say I'm sorry just to have her back in my life and to soothe things over, but it would be a sell-out. It has been her pattern to "create" victimhood in her life, giving her a reason to always be angry. I am breaking my lifelong habit of enabling her.”

“I demand an apology!”
If you have to demand it, is it really worth receiving? As I said to S., forced apologies are kind of like nice plastic. Shiny, maybe even useful, but ultimately, just trash.

For a long time, I wanted an official kind of apology from my husband for some jerk-like tendencies he was trying out on me. It was pretty typical Mars/Venus stuff. I wanted a demonstration of groveling to make things all right and copacetic. Which, of course, made me the total jerk.

A friend said to me, "Is it really necessary that he says he’s sorry?" Hmmm...I had to think about that one. If my priority was groovy-hot-happy-love, then, well, I suppose lording the “you must apologize” flag over his head wasn’t going to get me what I really wanted. We were making strides, even without the fanfare of a big I'm sorry. I let it go. It was a big shifter for us.

HOW TO APOLOGIZE

1. Say it with your body: Arms uncrossed, looking someone in the eyes, leaning toward them. You are not there to protect yourself or get something in return. This is not about you. You are there to give ... to give comfort, assurance, and some salve for the wound you may have inflicted. An apology is an offering.

2. Take full responsibility: Explain yourself very briefly, without being defensive or without taking up too much space: “I was under a lot of pressure and it screwed up my better judgment. Still, it’s no excuse.”

3. Express your remorse: It’s simple, “I feel awful.” “I didn’t sleep last night.”

4. Empathize: “I can only assume that you were hurt or confused. It must suck.”

5. Invite their response. This is where many apologies can go south, when the hurt person says, “Yah, you totally screwed up, you’re a goof, and your mother dresses you funny.” Naturally, you may want to sling it back or retract even your best laid mea culpa. But just take a deep breath. You may have to endure a few pot shots and some venting - that is part of reconciliation.

6. Commit to preventing it in the future. “From now on, I’ll include you in my decision making, I don’t want to have this happen again.”

7. Expect nothing in return. Apologizing and asking for forgiveness are two separate things. Apologizing is like leaving a gift on the doorstep and hoping it’s appreciated. Expecting to be forgiven is like asking someone to say thank you for the gift.

True apologies are freely given with no expectations of a return.

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18 comments so far. add your own.

 

Yes!! I like this. When my husband and I have small silly tiffs, we use the words: "I take it back". Usually in the moment when we catch ourselves before it becomes bigger than it needs to be.
Would you consider outlining forgiveness?

 
 

forgiveness. BIGGIE. I've been stewing on it for a while. stay tuned...
xo

 
 

Danielle, great post! Thank-you. Certainly a tricky process, I can only imagine how many times I've tossed a REAL apology down the tubes. Not anymore!


Joshua
11 Feb 09
 
 

I agree that people should be sincere when they apologize. However, there are times we say "sorry" to be polite. "Sorry I'm not interested today" is a way to soften a refusal to look at merchandise, for example. It's different from apologizing because you feel bad about hurting someone. Simply saying, "I'm not interested" is blunt. We say "sorry" so there are no bad feelings.

 
 

have you ever noticed that there is a similar ease in the use of "thank you" without a true sense of thankfulness? just as there is in the use of "sorry" without a sincere sense of regret or intention to change one's behaviour?

we teach small children to "say you're sorry" and to "say thank you", often times without even the most simple explanation as to why these actions are the proper ones to take. i'm all for proper manners, but what a gift to give a child in that along with knowing to say "thank you" for something, to take a moment to be thankFUL for it as well. little people are pretty sharp, and they catch on to the concept more readily than one might think.

do you think it all begins at an early age? understanding that actions have consequences? that words are powerful things, and that they can both hurt and HEAL as much as actions can?

thanks for an amazing post danielle. it really set the wheels turning.


leanne
11 Feb 09
 
     

    I never taught my son to say thank you or to apologize. I never demanded these things from him or expected this kind of behaviour. Some people around us weren't cool with this kind of parenting, but I really believe that children will absorb what is modeled around them and if we help them to stay in touch with their hearts, they will grow to understand true remorse and gratitude in an authentic, organic, meaningful way. Now he's a completely delightful 12 year-old that everyone tells me is amazing!

     
 

Saying sorry is sometimes necessary - if you're really sorry. I would never demand an apology from some one else because I know sometimes I'm not sorry. I've learnt to say what I mean and mean what I say!

 
 

this is a cool post and inspired me to write a subsequent blessing which I posted at to bless an apology and linked back to this post :)

 
 

I agree with the post, an apology needs to be sincere and you should never say im sorry but... its just making an excuse for what you had done making it obsolite


Justin
19 Jul 09
 
 

sometimes words don't seem enough- i have sister demanding an apology for the decade of pain I caused my family through my battle with drugs. I am clean now for seven years and have been accepted back by my family but she still won't speak to me. I want to say I am sorry but it sounds so futile somehow, but I am going to say it anyway as our dad needs us now as he is in failing health and we need to be a team to help him. I have hurts from her also but am not using them as a barrier to keep her out of my life- i wish she could try to move forward with me. I will write the apology as best as I can and see what happens. Wish me luckl

 
     

    grace and grit, sister.
    xo

     
       

      thanks for that remarkable choice of words- they really sum up a lot to me upon reflection- I guess they describe to me how I would like to get through life- with grace and grit- thanks again

       

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